Refund Policy

At Orchid Media, we strive to provide exceptional service and deliver outstanding results. However, we understand that circumstances may arise where refunds are necessary. Please review our refund policy below.

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1. Refund Eligibility

• Refunds may be issued for services only under the following conditions:

  • If the service was not delivered as agreed upon in the scope of work or contract.

  • If the service was canceled by Orchid Media before its initiation.

2. Non-Refundable Services

• The following services are non-refundable:

  • Completed video production, photography, or social media management deliverables.

  • Deposits or retainer fees, as outlined in your service agreement.

  • Any partially completed services for which work has already commenced.

3. Requesting a Refund

• Refund requests must be made in writing within 14 days of service delivery or cancellation.

• Please send refund requests to hello@orchidmedia.co, including the following details:

  • Your full name and contact information.

  • Details of the service purchased and the reason for your refund request.

4. Processing Refunds

• Approved refunds will be processed within 14 business days of approval.

• Refunds will be issued using the original payment method unless otherwise agreed upon.

5. Changes to This Policy

• Orchid Media reserves the right to modify this refund policy at any time without prior notice. Any changes will be posted on this page with an updated effective date.

For further questions or concerns, please contact us at hello@orchidmedia.co.